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Rules

 Els Angels*

Licence Number: EH HB003356-78

 

The guesthouse reception has a specific schedule. The reception is located on the ground floor (Bar Forn del Caz Els Angels). These are the opening hours: 

From Monday to Friday (from 08:30 to 21:30)
Saturday, Sunday and holidays, from 09:00 to 13:00.

 

CHECK-IN HOURS:
The bedrooms will be ready after 15:00 h. Those guests who arrive before this time could wait in the common areas and use our luggage storage service (free of charge). 

CHECK-OUT :
The check out time without exceptions is 10:00 am. out of the limited time 200 euro will be aplied for day

ONLINE CHECK:
All our guests have to do the online check-in. The guesthouse requests via email all the data regarding their flight hours, the arrival airport name, a copy of the guests' identity documents and of the credit card holder.

Once the documents are received, Els Angels will send you the instructions to enter the guesthouse automatically, as well as the secret code you need to introduce in the control panel. This is a very effective system. If the arrival time is delayed, customers could enter the guesthouse at any time.

Customers who do not do the online chek-in and arrive out of the opening hours (and without prior notice) will be charged a supplement from 30€ to 50€.

TOURIST FEES 

 

TOURIST FEE: 1€ per night, per person (not included in the bedroom price). 

Children who have not yet turned 3 years old, stay for free sleeping in the same parent's bed.
Cradle service: 1 day: € 15. 2 days € 30 and € 45 the entire stay.
USE OF KITCHEN the use of the kitchen is offered at an additional cost of 5 euro per day and applies to the entire stay
Towels: the first towel has a cost of 3.00 euro per person and is mandatory, however the client does not have the obligation to change towels every day, as it is an option
Conditioned air: cost 3 euro per day per room and applies to the entire stay. From the 1st of July 2018 until September all is obligatory.
Pets: It is also mandatory a deposit of 200 euro for pet owner: the pet stays for 50 euro per stay, and the deposit is mandatory. No pets are accepted without previous deposit of the guaranty upon arrival

HOUSE SECURITY SYSTEM: INFORMATION AND RULES 

All our guests must show the credit card used for the reservation. 

Credit cards from people who are not staying at the guesthouse cannot be used. 

The guesthouse asks for a security deposit of 100€ per person: this deposit is only accepted with pre-authorization (by credit or debit card). We do not accept customers without this deposit. Els Angels is intransigent regarding this issue, since it affects to the co-habitation rules of the guesthouse and its neighbourhood. 

There is a 24-hours security system around the common areas of the guesthouse, with video and audio recording. 

·         It is forbidden to smoke inside the guesthouse, the lift and the building. The penalty will be of 200€ and if the alarm system is activated, the penalty may be up to 400€. 

·         There is a smoking area in the guesthouse. Ask for information.

·         Breakfast is served from 7:30 to 12:00. Saturday, Sunday and holidays, from 9:00 h. 

·         It is forbidden to park bicycles in the area and inside the guesthouse or the bedrooms. Penalties of 200 € and the bike will be moved away. 

·         It is forbidden to hung up clothes on the balconies facing Calle Villaroed. The fine will be sent directly to the customers. 

·         It is forbidden to throw any objects from the balconies.

·         The kitchen, the living-room and the kitchen's balconies can be used from 9:00 to 23:00. 

·         Fish and grilled meat cannot be cooked. You can cook until 22:30 h .

·         Towels are used to have a shower, not to remove the make-up or to clean the floor. A bad use of towels implies an extra cost of 10€. 

·         If you need a hairdryer, ask for it before arriving. It is free of charge, but within a deposit of 30€. 

·         It is forbidden the entrance to impolite, drunk or drugged people. 

·         Groups of more than 8 people are not accepted. 

·         Groups of people celebrating farewell parties are not accepted. 

·         Our guesthouse is perfect for quiet people, couples, families or group of friends not partying. 

·         The guesthouse has the right of admission, thus a lack of respect for any of the rules implies that the customer may be expelled from the guesthouse without any refund. 

PUBLIC TRANSPORT - INFORMATION 

 

- If you arrive at El Prat airport (Barcelona), take the AirBus. 

Price: 6€ per person
Frequency: every 5 minutes

Duration: 25 minutes
Stop: you have to get off at Gran Via Urgell. This stop is only 10 metres away from our hotel.
(You do not need to arrive at the end of the line, since it finishes at Plaza Catalunya. Please, ask the bus driver when you enter the city). 

 

 If you arrive at the Girona Airport, you will find the bus which goes to Barcelona. Once the bus arrives at Nord Station in Barcelona (Estación de França), you have to go towards the metro station, until the stop named Arc de Trionf, Metro line 1 (red). Take the red line. You can buy the Metropolitan T10 ticket, which is multi-personal and it contains 10 trips. Then, go to the stop named Urgell. There, look for the street Carrer Villarroel nº47. Note: we are close to a pharmacy.

SCHEDULE: Our telephone service is from 12:00 to 19:00 (from Monday to Friday)